Firework Crazy Delivery Charges
OUR CHELMSFORD STORE IS OPEN FOR CLICK AND COLLECT.
CLICK & COLLECT
Order online and select “COLLECT FROM CHELMSFORD STORE” from the shipping options. Then select the date and time you’d like to collect your order.
The delivery of fireworks is extremely expensive. We’re shipping explosives, not books and the like. That aside, we strive to offer the best and most cost-effective delivery service of any UK firework retailer. We are, in fact, one of the only Firework Companies able to offer Next Day, Nationwide Delivery ALL YEAR ROUND. Of course, if you don’t require your fireworks immediately we’ll more than happily store them for you until nearer your display. (select hold for later delivery at checkout and put the required date in the comments box).
You can also order throughout the year and we’ll pick, pack and store your fireworks for you, shipping them nearer the time of your display. We’ve customers who place orders on a monthly basis to spread the cost or take advantage of special offers as and when they appear. After your initial order (hold for later delivery) just select ‘add to existing order’ during the checkout process and enter your original order number in the comments box. And don’t worry, if you’ve paid for shipping on your original order, but the combined total of all your orders entitles you to free shipping, we’ll refund you!
Our shipping and storage options are just part of our commitment to offering 110% customer service
|ORDER VALUE UP TO £60||£24.95|
|ORDER VALUE £60+||£12.95|
|ORDER VALUE £249+||FREE|
|HIGHLANDS & ISLANDS||£22|
*Plus any additional surcharges.
Where possible please order in plenty of time. If your display is not for a few weeks, put the date that you need your fireworks by in the comments box during checkout. If the comments box is empty, orders will be processed and dispatched in the order they are received. We send an email and SMS text when you order has been dispatched, Under normal circumstances you will receive your delivery the next working day (mon-fri) If you don’t receive this email within 5 working days of your display please call or email us to check your order is on it’s way.
In Season – (OCTOBER TO DECEMBER)
We endevour to dispatch all orders placed before 12pm the same day for delivery the following day. There are no Saturday / Sunday deliveries, so orders dispatched on a Friday will not be delivered until Monday. If you still require next day delivery and it’s after 12pm then please call us on 01245 354422 as we may be able to squeeze you in!
*Unfortunately our next day service is not available to all areas of the UK these areas include the Scottish Highlands and other remote areas. Our next day service is not guaranteed due to fireworks being hazardous goods it’s sometimes not possible for the courier to ship them with other hazardous goods. Although this is a rare occurance we like to be up front about it. Please also note that during our busiest months of October, November and December we handle a huge amount of orders and it’s not always possible to get these out the same day although we guarantee that your order will reach you in time for your event.
Whilst we will always endevour to deliver on a requested date, we are unable to guarantee this during our busy season. Any dates entered in the comments box will be treated as the latest date you would like your fireworks delivered. We guarantee to deliver ON OR BEFORE this date. Deliveries will be made during normal working hours, Monday – Friday. 8:00am – 6:00pm
Why is firework delivery expensive?
For every order that’s placed we subsidise the packing and delivery costs. We’d like to explain the actual costs of delivering fireworks to you. We’ve broken these down below.
Couriers initial charge = £20 – £100+ depending on area.
Hazardous goods surcharge = £10
Each addtional kilo = £0.40
Special UN Firework Cartons = £3.50 – £7 each – depending on size!
Packaging materials and special labels = £1.00 this covers the costs of the special labels we have to use and all the other packing materials.
Staff time packing = Far too much! – I think they should do it for free, but they don’t agree. 😉
So please understand that we would love to ship all our orders for a few pounds or even for free but we’re not shipping books etc. they are explosives and we swallow as much of the costs as possible.
ALL CONSIGNMENTS MUST BE SIGNED FOR
It is important you use an address where someone will be able to sign for your order. Where possible use a business address for your delivery as it’s more likely that someone will be there. REMEMBER. Legally, fireworks have to be signed for by someone over 18 and identification may be required.
Failed Delivery Attempts.
If the delivery fails due to no one being present at the premises or not old enough, our courier will usually leave a card for you to get in touch to arrange a re-delivery. Please note that re-delivery is subject to a £15 re-delivery fee so please try to ensure that there is someone available to sign for the fireworks. We reserve the right to charge the re-delivery fee.
Ireland / Northern Ireland
Unfortunately it’s not possible for us to deliver to Ireland or Northern Ireland. Sorry.
Items including free delivery
Certain items on our website include free delivery. Free delivery excludes areas and services that are subject to a surcharge, the Highlands, AM deliveries etc.
We run a live stock system which is 99% accurate, but sometimes we come across items that have been mis-boxed or are damaged and this only comes to light during the picking and packing process. If this happens we will endevour to contact you to find a suitable alternative. In the event we have to substitute an item it will be with one of equal or greater value. (we are well known for ensuring you get far better replacements than you ordered!)
Returns.Hopefully you will never need to return a product, but if you do, here are the details.
If you decide that you no longer want the items, you must contact us within seven days of delivery. We will then arrange for our specialist courier to collect the items from you. (It is illegal to send the items through the postal service or an unlicensed courier) The items must be unopened and in their original packaging. However you may open transport packaging to inspect the goods. Refunds will be issued upon receipt and inspection of the goods within 30 days.
In addition to these terms, if your order is for a business then we reserve the right to charge a 20% restocking fee.
Consumer Protection (Distance Selling) Regulations.
- You have the right to cancel this order within seven working days beginning the day after the day on which you receive the goods
- If you wish to cancel this contract you must indicate this in writing or another durable medium such as letter, fax, email (provide addresses/email addresses/fax details by which to cancel) within the cancellation period
- You (the consumer) have a statutory duty to take reasonable care of the goods while in your possession
- You (the consumer) must arrange for the safe return of goods to us, however for fireworks this needs to be done through our specialist hazardous goods courier. the cost of which is to be born by you, failing which we will recover the goods, the cost of which will be deducted from any refund due to you
- Upon the cancellation of a contract we shall reimburse any sum paid by or on behalf of the consumer under or in relation to the contract to the person by whom it was made free of any charge (less any charge made in connection with recovery of the goods) within 30 days of cancellation
- Where goods do not conform to the implied terms set out under the Sale of Goods Act 1979 the cost of recovering the goods will be borne by ourselves.