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Firework Crazy Reviews: February 2017

It’s that time again!
Yes, we keep telling you about how good the range, prices, and service is at Firework Crazy, but why take our word for it when there are nearly 1,500 independent reviews for you to take in via Ekomi, our independent feedback company.
Here’s a look at some of our reviews from February 2017.

Service and Delivery Excellent

“Information re. product via video a great way to asses offers. Service and delivery excellent. I would and have made recommendations to friends.Provided a great climax to party. Work on price would encourage greater spend!!?”
Firework Crazy Note: We’re the cheapest firework retailer in the UK and also absorb a lot of the courier costs ourselves, but if you do see something that’s more expensive elsewhere let us know and you can take advantage of our price match guarantee.

Excellent

“All excellent from start to delivery. Firework Crazy are without doubt the best.”

Excellent

“Fast efficient friendly service. Two fireworks purchased gave excellent display.”
Firework Crazy Note: If like this customer you want to buy just two fireworks for an excellent display, check out our single ignition boxes.

Excellent Service from Start to Finish

“Excellent service from start to finish. Only started using Firework Crazy (in) Nov 2016, have used them on two further occasions since then. Intend on using them for further purchases, and for my wedding later in the year.

Top Notch

“Top notch customer service from very knowledgeable staff, huge range of best quality fireworks, easy ordering and fast delivery.
I would highly recommend Firework Crazy to anyone.”

Five Star

“All aspects of Fireworks Crazy service were five star from the product to the service. I couldn’t ask for more! Fantastic.. Cheers to All!!”

Goes Without Saying I’m Happy

“I have placed several orders over the last few years so it goes without saying I’m happy with the the company. The only reason I didn’t give it 5 * is due to the courier service which, in my experience, could be improved by offering more flexibility on delivery.”
Firework Crazy Note: We agree! However, given the limited number of companies that deliver fireworks, and the limited number of firework sellers they work with, the service although perhaps not perfect is as good as it can possibly be, and definitely the best in the UK.
View more delivery information here.

Best Customer Service

“Best customer service I received. As a mail order from far distance, I missed the delivery of “Love In Air” just before Valentine’s Day, when I ring delivery driver I been told this need to be rearranged and there is a massive charge. Then I ring Fireworks Crazy and asked whether I can pick another one from their shop and they can have the other ones back from delivery driver, as I was near by to save the time and inconvenience. They was very happy to serve me this way. Once again thank you very much.”

Would Definitely Recommend to Others

“Would definitely recommend to others, Difficult to suggest areas for improvement as the whole experience of buying from FWC is efficient, everyone you talk to is courteous, friendly and helpful, and are prepared to go the extra mile to ensure there are no hitches. Perhaps one area that could be expanded is the range of Roman Candles by (Ekomi doesn’t list the brand name for some reason), a great brand, and the range of low noise fireworks is greatly appreciated, by me and my neighbours.”

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Delivery Information

Next Day

 – You will receive your order the following working day from day of despatch (not including Saturday/Sunday). We endeavour to dispatch all orders placed before 12pm the same day although this is not always possible in our busy season, October – December. If you require your order by a certain date enter this in the “order notes” section on the next page. All dates are treated as the latest date for delivery NOT the date you would like delivery.


Hold For Later Delivery

– This option is for those who would like us to hold on to their order and deliver it nearer to the date of their display. You should enter this date in the “order notes” section on the next page.


Collect from Chelmsford Store

– Select this option if you would like to collect your order. Enter the date you would like to collect and AM/PM in the “order notes” section on the next page. Collection is not available on SATURDAY 2nd NOVEMBER 2019. You will be required to bring the card you used to pay with and photo ID before you can collect your order. THESE MUST MATCH.


Add to Existing Order

 – If you already have an order with us and would like to add to it before it is shipped, select this option then enter your existing order number in the “order notes” section on the next page.


Saturday Delivery

 – Enter the date you would like your order delivered in the “order notes” section on the next page. If this is blank your order will be delivered on the next Saturday after the day of ordering. PLEASE NOTE it is not possible to deliver orders on the Saturday either side of Bonfire Night, Christmas or New Year


AM DELIVERY

 – Your order will be delivered before midday the day after it has been dispatched (excluding Saturday / Sunday)


Before 10:30 am

 – Your order will be delivered before 10:30am the day after it has been dispatched (excluding Saturday / Sunday).