Covid-19 Update - Firework Crazy
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COVID-19 UPDATE

Below you will find the latest information on how COVID-19 is affecting us and what steps we have taken to ensure the safety of our staff.

Firework Deliveries

At present we’re still able to offer delivery through our network of couriers. Please note that deliveries may take an extra day or two to process and dispatch as we have reduced the number of staff working in any one location to ensure that they are protected. (All staff remain on full pay whether able to work or not)

Please ensure you enter your MOBILE number during the check out process. You will then be sent an email and SMS when your order has been dispatched. It would also help us greatly if you can put the date you require your order for in the comments box during checkout.

Click here for full delivery details and costs.

Shop / Click & Collect

Our Chelmsford Firework Shop is currently open by appointment only. Please call us on 01245 354422 to arrange a time to suit.


We are still able to offer click and collect / collect from store, but only by prior arrangement. Place your collection order in the normal way. We will then contact you to arrange a suitable time for collection. When you arrive, stay in your vehicle. Call us on 01245 354422 and a member of our team will place the items in the boot for you. Please ensure your boot is empty. 

Professional Displays

If you already have a professional display booked with us we are offering the option to change your booking to any date in the next two years free of charge. The only acceptions are the weekends either side of the 5th November and New Years Eve.

To do this, please contact mark@fireworkcrazy.com or call us on 01245 354422

 

All new bookings are backed by our money back guarantee. Book now and if your display can’t take place due to covid-19 then we will offer you a full refund.

 

Contacting Us

Our phone lines are still open and you can email us anytime you like. 

 

Call or WhatsApp us on 01245 354422

 

or email mark@fireworkcrazy.com

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Delivery Information

Next Day

 – You will receive your order the following working day from day of despatch (not including Saturday/Sunday). We endeavour to dispatch all orders placed before 12pm the same day although this is not always possible in our busy season, October – December. If you require your order by a certain date enter this in the “order notes” section on the next page. All dates are treated as the latest date for delivery NOT the date you would like delivery.


Hold For Later Delivery

– This option is for those who would like us to hold on to their order and deliver it nearer to the date of their display. You should enter this date in the “order notes” section on the next page.


Collect from Chelmsford Store

– Select this option if you would like to collect your order. Enter the date you would like to collect and AM/PM in the “order notes” section on the next page. Collection is not available on SATURDAY 2nd NOVEMBER 2019. You will be required to bring the card you used to pay with and photo ID before you can collect your order. THESE MUST MATCH.


Add to Existing Order

 – If you already have an order with us and would like to add to it before it is shipped, select this option then enter your existing order number in the “order notes” section on the next page.


Saturday Delivery

 – Enter the date you would like your order delivered in the “order notes” section on the next page. If this is blank your order will be delivered on the next Saturday after the day of ordering. PLEASE NOTE it is not possible to deliver orders on the Saturday either side of Bonfire Night, Christmas or New Year


AM DELIVERY

 – Your order will be delivered before midday the day after it has been dispatched (excluding Saturday / Sunday)


Before 10:30 am

 – Your order will be delivered before 10:30am the day after it has been dispatched (excluding Saturday / Sunday).